SERVPRO of Carrollton, a trusted leader in the commercial damage restoration industry, provides comprehensive building and reconstruction services to businesses that have suffered extensive fire, smoke, water, or storm damage. When a property damage disaster disrupts or halts normal business operations, the consequences can be financially devastating even if insurance pays for most or all of the damage restoration.
How Property Damage Devastates Businesses
- Management and staff are distracted and overwhelmed by the burden of dealing with the disaster, but they still have to conduct business under extremely difficult conditions. Job performance suffers, efficiencies decline, and quality control issues increase.
- Customers may receive inadequate service.
- Production disruptions negatively impact sales, revenue, and profits.
- Overhead expenses continue to grow.
- If employees lose wages, they may seek other employment. The process of replacing and training the workforce is very costly.
- Vendors forfeit sales, hurting the bottom line.
- Customers and clients take their business elsewhere.
- Negative customer reviews on social media and other review platforms can hurt sales.
The Problem of Negative Customer Reviews
According to an Inc.com article on the impact of customer reviews on business success, “While great customer reviews can boost sales, bad reviews can hurt them — those are obvious correlations. Understanding how customers interact with your brand and the customer experience you create is vital to your success. When customers are unhappy, there’s a 91 percent chance they won’t do business with a company again. Dissatisfied customers typically tell nine to 15 other people about their experience; some tell 20 or more. A negative customer experience is the reason 86 percent of consumers quit doing business with a company. Good customer experiences lead 42 percent of consumers to purchase again (Zendesk Customer Service Study). Negative customer experiences lead to bad reviews, and a bad review can do serious damage — the kind that takes more than a good review to fix.”
SERVPRO of Carrollton: A Local Leader in Damage Restoration and Reconstruction
When a business has sustained fire, water, or storm damage, temporary protective measures, such as emergency tarping, should be implemented to prevent additional damage. Other steps should be taken to secure the building, including boarding up windows and doors.
After protecting and securing the damaged commercial structure, the professionals at SERVPRO of Carrollton can initiate the damage restoration process. In addition, the affected business may need reconstruction services to return the property to its pre-loss condition.
The professionals at SERVPRO of Carrollton can streamline the restoration process by handling both the initial damage mitigation and the rebuilding of affected areas. When one qualified company manages and executes the entire process, the business saves time and keeps costs low. The improved efficiency reduces interruptions of business operations, limits lost wages, and minimizes supply chain disruptions. Customers may not even be aware that the business has sustained a property damage disaster.
SERVPRO of Carrollton delivers a full range of commercial restoration and reconstruction services that will bring a building back to full functionality. These services include:
- Emergency tarping and board up
- Carpet repair and installation
- Document drying
- Dry cleaning
- Drywall removal and installation
- Electrical repair
- Electronics restoration
- Fine art restoration
- Furniture restoration
- General contracting
- Hardwood floor repair
- HVAC services
- Linoleum floor repair
- Marble and tile floor repair
- Move out services and temporary warehouse space
- Painting
- Plumbing repair and installation
- Portable power generation
- Roofing repair and replacement services
- Scalable resources
- Temporary fencing
- Tree removal
Take the First Step: Emergency READY Profile
SERVPRO’s Emergency READY Profile (ERP) process assists businesses in the creation of a readiness profile for all of its locations. This readiness plan prepares a business for any disaster. The Emergency READY Profile of each facility is a component of the superior customer service provided by SERVPRO. The business owner collaborates with SERVPRO to gather and document crucial information in case of a disaster. Access to this information expedites the restoration process. The business owner has access to the information 24/7 online and by using SERVPRO’s free smartphone app.
The comprehensive emergency plan contains critical information that saves emergency responders precious time, helps contain damage, and minimizes or prevents personal injury. The ERP includes:
- the location of shut-off valves
- the location and operation of fire suppression system controls
- emergency contact numbers and more
To learn more about commercial damage restoration in Bent Tree, TX, and the surrounding areas, please contact the office by phone at 972-446-0383 or by email at office@servpro10952.com.
